Shipping Policy

Last Updated: [Date]

At Janasahayak, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

1. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally processed within [1–3 business days], unless otherwise specified on the product page or during checkout.

Orders placed on Sundays, public holidays, or during periods of high order volume may require additional processing time.

2. Shipping Locations

We currently deliver to eligible locations across India, subject to product availability, courier serviceability, and applicable laws or regulations.

Some products or locations may have delivery restrictions.

If your location is not serviceable, we may contact you regarding the order.

3. Delivery Time

The estimated delivery time is generally [3–7 business days] after the order has been dispatched.

Delivery time may vary depending on:

  • Delivery location.
  • Courier serviceability.
  • Product availability.
  • Weather conditions.
  • Transportation delays.
  • Public holidays.
  • Government restrictions.
  • Other circumstances beyond our reasonable control.

The delivery timeline displayed at checkout or communicated by the courier should be treated as an estimate and not an absolute guarantee.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping may be free for eligible orders based on the applicable order value, location, product category, or promotional offer.

We reserve the right to modify shipping charges or free-shipping eligibility from time to time.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment tracking information through email, SMS, WhatsApp, or other available communication channels.

Customers should ensure that the mobile number and email address provided during checkout are accurate.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name.
  • House/building number.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Contact number.

Janasahayak shall not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated address provided by the customer.

7. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its delivery policies.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the shipment, additional delivery or return charges may apply where permitted.

8. Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery.

If the package appears severely damaged, opened, tampered with, or contains signs of leakage, please:

  1. Take photographs or videos of the package.
  2. Inform the delivery personnel where possible.
  3. Contact Janasahayak as soon as possible.
  4. Provide the order number and relevant photographs/videos.

We will review the issue and take appropriate action according to the applicable return/replacement policy.

9. Incorrect or Missing Products

If you receive:

  • A wrong product.
  • A missing product.
  • A damaged product.
  • A product significantly different from the ordered item.

please contact us within [48 hours] of delivery with your order details and supporting photographs/videos.

Our team will review the claim and, where eligible, arrange an appropriate resolution.

10. Delayed Deliveries

Delivery delays can occur because of circumstances outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Transportation disruptions.
  • Courier delays.
  • Government restrictions.
  • Regional restrictions.
  • Public holidays.
  • High-demand periods.

We will make reasonable efforts to assist customers in tracking delayed shipments.

11. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or other reasons attributable to the customer, we may contact the customer regarding re-shipment.

Additional shipping charges may apply for re-shipment where applicable.

12. Cancellation and Refund

Orders may generally be cancelled before dispatch, subject to the applicable cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

If an eligible order is cancelled or a refund is approved, the refund will be processed through the applicable payment method or refund procedure.

Refund processing times may vary depending on the payment provider and banking institution.

13. Restricted Products

Certain agricultural products may be subject to applicable laws, regulations, licensing requirements, usage restrictions, or delivery restrictions.

Where required, Janasahayak may restrict the sale or delivery of certain products to particular locations or customers.

Customers are responsible for complying with applicable laws and using products strictly according to their labels and instructions.

14. Contact Us

For shipping-related questions, please contact:

Janasahayak
Address: [Business Address]
Email: [Email Address]
Phone: [Phone Number]
Website: https://janasahayak.in/